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Privacy Policy

Privacy Policy

This Privacy Policy explains how Explore Presov processes personal data when you use the website, make an inquiry, or book a guided nature walk or local day excursion. It also describes the main categories of data we collect, the purposes for which we use it, and the rights available under applicable data protection law.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Information

Privacy email
feedback@kneegeographytopic.living
Privacy phone
+421 911 425 574
Postal address
Ku Kumštu 2, 080 01 Presov
Privacy contact
Use the contact details below for privacy questions, requests, or complaints about data handling.
Contact Page
01

Data We Collect

We may collect identification and contact details, booking and payment information, trip preferences, fitness and route suitability details, meeting-point and scheduling information, communication records, and limited technical data such as device or browser information. Where relevant to a guided excursion, we may also process information you provide about accessibility needs, weather-related adjustments, or other practical requirements for the selected route.

The data we collect depends on the booking stage and the information needed to arrange a route.
02

How We Collect Data

We receive personal data from website requests, email, telephone calls, and other communications you send to us. We also obtain data from booking and payment steps, from information you provide during route planning or the excursion itself, and from technical systems that record how the website is used. In some cases, we generate internal notes needed to confirm meeting arrangements, route suitability, or completion of the service.

Most information comes directly from the person making the request or booking.
03

Types of Cookies

The website may use essential cookies that are needed for core functions, preference cookies that remember basic settings, and analytics cookies that help us understand site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for the operation and improvement of the website.

We use only standard cookie categories for operation, measurement, and preference handling.
04

Cookie Controls

You can block or delete cookies through your browser settings. If the website provides cookie preferences, you may use those controls to limit non-essential cookies. Some functions may not work properly if certain cookies are disabled, especially where they are needed for security, form handling, or basic site operation.

Cookie choices can be managed through browser settings and, where offered, site controls.
User Rights

Your Rights

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. You may also ask for clarification about how your data is used. We may need to verify your identity before acting on a request and may refuse or limit a request where the law allows.

Available rights may differ depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise your rights, send a clear request describing the data or processing activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or involves multiple records, we may respond within the period allowed by law and provide progress updates where appropriate.

Requests are handled through the contact details listed in this policy.
Data Retention

Data Retention

Booking, communication, and service records are retained for the period needed to manage the excursion, handle follow-up questions, and meet accounting, tax, or legal obligations. Technical logs and cookie-related data are kept for shorter periods unless they are needed for security, troubleshooting, or dispute handling. When retention is no longer justified, data is deleted or anonymized in a reasonable manner.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time your data is processed, unless a later version states otherwise.

We may revise this policy when our processing practices or legal obligations change.
GDPR
EU framework

GDPR Overview

Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The exact basis depends on the context, including booking handling, communication, website operation, and recordkeeping. We aim to keep processing limited to what is necessary for the stated purpose.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, where relevant, users whose data is otherwise subject to EU data protection rules.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Office for Personal Data Protection of the Slovak Republic
This section is intended for individuals whose data is protected by GDPR.
Your data rights matter

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, object to, and receive a copy of your personal data, and to withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority. Some requests may be limited where we must retain information for legal, contractual, or security reasons.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
01 · Purpose

How We Use Data

We process personal data to respond to inquiries, manage bookings, confirm meeting arrangements, review route suitability, check weather and access conditions, collect payment, deliver guided excursions, handle follow-up communication, maintain records, improve website reliability, and meet legal, accounting, and security obligations. Where needed, we also use data to manage changes to routes or schedules and to support practical planning for the selected experience.

We use personal data only for operational, contractual, and legal purposes connected to the service.
02 · Sharing

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that support booking, administration, security, or technical maintenance. Where a third party acts on our instructions, we expect it to process data only for the agreed purpose and to apply appropriate confidentiality and security measures. We do not sell personal data.

Service providers receive only the information needed to perform their tasks.
03 · Legal basis

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, or law enforcement where disclosure is required or permitted by law, or where it is necessary to establish, exercise, or defend legal claims. We may also disclose information to comply with lawful requests or to protect the rights, safety, or security of our business, guests, or others.

We disclose data to public authorities only when a legal duty applies.